Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Wireless and Frequency-Based Products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Policy for Wireless and Frequency-Based Products
We wish to inform our valued customers that all wireless and frequency-based products from SRS® – Sprout Robotic Solutions are not eligible for return. This policy is in place to ensure the quality, functionality, and regulatory compliance of our high-tech product lines.
Products Covered Under This Policy
This non-returnable policy applies specifically to all items involving wireless and frequency technologies, including, but not limited to, products featuring:
- Wi-Fi®
- Bluetooth® Low Energy
- Matter
- Multi-Protocol
- Sub-GHz
- Thread
- Zigbee®
- Specialty Wireless
- nRF
- ESP
- IoT Devices
- RX/TX Modules
- GSM
- GPS
These items are sensitive to installation and activation requirements, and any improper handling, setup, or packaging adjustments can compromise their performance, safety, and regulatory standards.
Purchase Advisory
Before completing your purchase, we encourage customers to ensure compatibility and suitability for your specific application needs, as once the item is sold, it is considered final and cannot be returned.
If you require assistance in determining the compatibility or functionality of a product, please reach out to our knowledgeable support team, who can provide product insights and technical advice tailored to your project requirements.
Support and Warranty
While returns are not accepted for these items, our commitment to quality remains steadfast. All applicable products are backed by our standard warranty for any manufacturing defects. For any issues related to performance or quality under the warranty period, please contact our support team, and we will be happy to assist in resolving any concerns.
Thank you for your understanding and cooperation in adhering to this policy. We value your trust and are here to help ensure a seamless experience with all SRS® – Sprout Robotic Solutions products.
Need help?
Contact us at {email} for questions related to refunds and returns.